Technical writing is a broad field within writing that can encompass any type of written work used to inform and educate readers about complex topics. In this guide, we’ll cover the different types of technical writing including instruction manuals, proposal documents, white papers, and more.
Technical Writing Types
Instruction Manuals
Instruction manuals, or user guides, provide readers with information on how to use a product or system. These documents are often written like step-by-step instructions and include images, cross references to other parts of the manual, warnings and cautions, troubleshooting tips, and many more. Instruction manuals help users get the most out of products or systems and can be used in a variety of contexts, such as hardware or software applications, home appliances, and many more.
Online Help Documents
Online help documents provide users with the information they need to properly use a website, program, or application. These documents can contain step-by-step instructions, diagrams, troubleshooting, and support information, articles on using certain features or functions, and more. Online help can be presented as a single page of text or may be divided into sections for different topics. Content should always be organized clearly and in an easy-to-follow manner with plenty of cross-references to related topics.
White Papers
White papers are documents used to showcase the features, advantages, and strengths of a product or service. They’re usually aimed at a technical audience and provide information in-depth about complex processes and systems. They typically outline problems and propose solutions for those problems. They can be short (one page) or long depending on the topic being discussed. White papers typically include facts and figures, research results, an analysis of alternatives, and recommendations.
Training Materials
Training materials are documents designed to support training modules and programs. For example, a company might use online or in-person training material to teach employees a new skill. Training documents are usually written in an instructional format and typically include step-by-step instructions that help the employee understand the skill they need to learn. Training materials are often accompanied by visuals such as diagrams, illustrations, and videos that further explain complex topics.
Blog Posts and Product Reviews
Blog posts and product reviews are two types of technical writing that allow companies to communicate with consumers and showcase their products. Blog posts can be written in a conversational tone and often provide an entertaining take on topics related to their product or industry. Product reviews are used by companies to give customers more information about the features, advantages, and disadvantages of certain products before they make a purchase decision.